Returns & Exchanges
At Empire Barber Supply, we stand behind the quality of our professional tools and offer a 30-day return policy on all unused, original-packaged products to ensure your shop stays running smoothly. Please note that for hygiene reasons, certain items such as shears, razors, and opened liquids are subject to specific health guidelines.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all accessories, guards, and manuals are included to avoid restocking fees.
Ship to Empire
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse team inspects the tools for quality compliance, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing